At moisturemeterstore.in, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product, our return policy is designed to make the process as easy and straightforward as possible.

Eligibility for Returns
Time Frame: Returns must be initiated within 30 days from the date of delivery.
Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.
Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process your return.
Non-Returnable Items
Certain items are non-returnable, including:

Products that have been used or damaged after delivery
Custom or personalized items
Items marked as final sale
How to Initiate a Return
Contact Us: Email our customer service team at agrain.webstore@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
Pack and Ship: Securely pack the item(s) in the original packaging and include all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package. Ship the package to the address provided in the return instructions.
Refunds
Inspection: Once we receive your returned item(s), they will be inspected to ensure they meet the return eligibility criteria.
Processing: If the return is approved, we will process your refund within 10 business days.
Method of Refund: Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Shipping Costs
Customer Responsibility: You are responsible for paying the shipping costs for returning your item(s), unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
Non-Refundable: Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at agrain.webstore@gmail.com with your order number and a description of the issue. We will work with you to resolve the problem promptly.

Contact Us
If you have any questions about our return policy, please contact our customer service team at agrain.webstore@gmail.com or call us at +91-9111451313.

Thank you for shopping at moisturemeterstore.in!